Warranty

Please Note: Due to COVID-19, we are experiencing a high volume of incoming requests and may take longer than normal to respond. We're handling requests in the order they were received and will get back to you as soon as possible. Please do not submit multiple requests, as this will result in further delays. At this time, essential items are being prioritized for all shipments and packages are spending longer times at sorting centers due to increased precautions being taken. We appreciate your patience and understanding!

This warranty is expressly limited to the repair or replacement (at its option) of defective product components or materials as a result of a defect in materials or workmanship. This limited warranty begins on the original date of purchase and limited to merchandise purchased in the Continental United States. No assembly labor is included. The word "defects" as used in this warranty, is defined as imperfections that impair the utility of the product. In supporting a warranty request, the purchaser must contact Esports Furniture (support@esportsfurniturestore.com) for problem determination and service of the product. Please note that proof of purchase and photo/video evidence of the defect is required to assess the warranty claim and service of the product.

Normal use for seating is identified as the equivalent of a single shift, eight (8) hours a day, five (5) days a week, and forty (40) hour work week. To the extent that a seating product is used in a manner not exceeding the weight and height limits set on the product's description. 

Exclusions:

This warranty does not apply and no other warranty applies to:

  • Normal wear and tear, which are to be expected over the course of ownership
  • Failures which result from negligence, misuse, abuse or excessive use of the product
  • Modifications or attachments to the product that are not approved by the given Brand
  • Damage caused by a carrier in-transit, or delivery/installation contractors
  • Products that were not installed, used, or maintained in accordance with product instructions and warnings
  • Products exposed to extreme hot and cold temperatures or excessive dry environments
  • Damage by marking or staining; damage by sharp objects or imprinting from instruments
  • Damage of fabrics from exposure to sunlight (including UV rays)
  • Products used for rental or commercial purposes

Warranty determination and service of the product will be handled by Esports Furniture. Warranty policy will vary depending on the brand of the product. 

 

Brand Gaming Chair Parts Gaming Chair Frame Gaming Desk
AKRacing 5 years 10 years 2 years
Clutch Chairz 3 years Lifetime 3 years
COUGAR 1 year 1 year 1 year
EWin 2 years 10 years 2 years
Techni Sport 2 years Lifetime 5 years
Thermaltake 2 years 2 years 2 years
TT eSPORTS 2 years 2years 2 years